Not being able to play Netflix videos on your Sony Smart TV is a pretty annoying problem, but following the solutions provided in this article should help you solve the problem.

Once the update is complete, login to Netflix with your credentials and the app should function properly.Īfter doing the power cycle, the app should start functioning correctly.

After the TV reboots, go to Google Play Store and update the Netflix app.

After that, clear the app’s data and cache by selecting Clear data and Clear cache.

Select NETFLIX and then Force stop NETFLIX.

Navigate to Settings > Apps > System Apps.

Press the Home button on your remote control.

If you have the OK button, follow the next steps to reset the app. If you have the RESET button, click on it and the problem should be solved.

When you get this error, under the error message you’ll see a RESET or OK button, depending on the Netflix version.

Re-launch Netflix and now it should work without any problems. From there, you can select Netflix, press Down, and then OK to close the app. This method worked for a lot of Smart TV owners, so make sure to try it yourself, as it might solve your problem without much hassle.Īnother confirmed fix is to hold down the Home button on your remote and a task switcher should show up. After the device reboots, Netflix should work properly. To do that, hold down the power button for about 6 seconds or until the TV does a full restart. If you can’t access Netflix on your Sony Smart TV but you can open other apps and services, the easiest workaround is to reboot the TV. Additionally, you can also try to Reload Netflix.

Check if any other apps, preferably streaming services, are working fine.

Make sure that your Sony Smart TV has the latest firmware update installed.

If you’re connected to a wireless network, try to restart your router.

Check if your internet connection is working properly.

Home › Fix › Netflix › Netflix not loading on Sony Smart TV

How to clear netflix cache